Terms of use

Section 1

Acceptance and eligibility

These Terms form an agreement between you and Pupchu Tech Private Limited, which operates b2bsilvish. By browsing, requesting an OTP, creating an account, submitting a requirement, publishing a listing or purchasing a membership, you agree to these Terms and the policies linked from the Legal Centre.

You must be at least 18 years old and legally capable of entering a binding agreement. If you act for a company, you confirm that you are authorised to bind that company. Do not use the service if you do not accept these Terms.

Section 2

What b2bsilvish does

b2bsilvish is a manufacturer discovery, structured-requirement and lead-management platform. It helps buyers find manufacturers, compare declared product information, create OTP-confirmed enquiries, share eligible requirements with relevant manufacturers and contact manufacturers directly.

b2bsilvish is not the buyer, seller, manufacturer, agent, broker, transporter, inspection agency, escrow provider or contracting party for a product transaction. Orders, samples, contracts, prices, taxes, payments, delivery, warranties and after-sales obligations are agreed directly between buyer and manufacturer.

Section 3

Accounts, OTP and account security

Buyer and supplier accounts use OTP-confirmed mobile numbers and OTP. Successful verification may automatically create or resume an account. You must control the phone number, keep the device secure and promptly report suspected unauthorised access.

OTP codes are confidential. Our staff and manufacturers will never ask you to disclose an OTP. We may require renewed verification, end trusted-device sessions, rate-limit requests or suspend access where fraud, misuse or security risk is suspected.

• Provide accurate, current account and company information.
• Do not impersonate another person or company or create accounts to evade restrictions.
• Supplier team members must use their own authorised access and appropriate role.

Section 4

Buyer requirements and contact disclosure

A lead is created only after the buyer submits the required product information and verifies the mobile number. When an enquiry starts from a listing, it is a direct lead for that manufacturer. If the buyer separately agrees to related matching, the requirement may also be shared with eligible relevant manufacturers and shown in the lead marketplace according to the selected consent.

Manufacturer phone and WhatsApp details are revealed only after the OTP-confirmed submission step. Submitting a requirement does not oblige a manufacturer to quote or a buyer to purchase. Quantity below a displayed MOQ may still be submitted and will be clearly identified.

• Requirements must be genuine, sufficiently specific and lawful.
• Contact information may be used only for the stated business enquiry.
• No scraping, resale, bulk harvesting, spam, harassment or unrelated marketing is allowed.

Section 5

Manufacturer-only rule

A supplier presenting itself on b2bsilvish must actually manufacture the listed products or control the disclosed manufacturing facility and process to the standard required by the Verification Policy. Traders, brokers, resellers and directory-only agents may not misrepresent themselves as manufacturers.

We may request GST, PAN, Udyam, factory-address, utility, machinery, production, employee, licence, certification, invoice or other evidence. Refusal, inconsistency or suspected misrepresentation may lead to a withheld badge, listing pause, account restriction or removal.

Section 6

Listings and user content

You retain ownership of content you submit. You grant Pupchu Tech Private Limited a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, resize, translate, index, display and promote that content only for operating, securing, improving and marketing b2bsilvish and the supplier storefront generated from approved information.

You confirm that the content is accurate, lawful, not misleading and that you own it or have permission to use it. We may correct formatting, request evidence, move taxonomy, add disclosure labels, reject, pause, delist or remove content under the Listing and Intellectual-Property Policies.

• Indicative price, MOQ, capabilities and specifications must reflect a genuine offer scope.
• Certificates and customer logos require authorisation and must not exaggerate their scope.
• Do not upload confidential drawings or personal data unless the relevant person has authorised it.

Section 7

Verification and badges

Verification means only that specified evidence was reviewed at a specified time. It is not a guarantee of capacity, quality, solvency, regulatory compliance, product suitability, response, delivery or future conduct. Paid, Growth or Sponsored membership does not itself create a verification badge.

Buyers must perform appropriate commercial, technical and legal due diligence, including samples, contracts, licences, certifications, inspections and payment safeguards, before entering a transaction.

Section 8

Search, matching and sponsored placement

Search and lead matching may consider taxonomy, product attributes, manufacturer capability, location, MOQ, verification, listing completeness, responsiveness, reviews, availability, buyer intent and platform safety. A match percentage is an aid, not a guarantee.

Sponsored manufacturers may receive highlighted placement, but sponsored status is labelled. It does not replace relevance, verification or quality controls, and it does not guarantee a particular rank, impression, lead or sale.

Section 9

Reviews and verified interactions

Only a buyer connected through a platform-recorded lead may review that manufacturer. Reviews are labelled “Verified interaction”, not “Verified purchase”, because b2bsilvish does not process or independently confirm the transaction.

Reviews must describe a genuine interaction, remain relevant and avoid confidential, abusive, defamatory, incentivised or manipulated content. We may delay, moderate, reject or remove reviews and allow a response or dispute process.

• Manufacturers must not buy, fabricate or pressure buyers for positive reviews.
• Buyers must not use reviews to threaten, extort or demand benefits.
• A disagreement alone does not automatically make a review removable.

Section 10

Paid services and document priority

Supplier memberships are annual unless the checkout expressly states otherwise. Prices are shown exclusive of GST where indicated. Entitlements, sponsored placements, account-manager support, catalogue reviews, storefront availability and any plan Profit Guarantee are governed by the plan displayed at purchase, the Supplier Membership Terms and the authorised order summary. Before payment, the supplier confirms the current policies and authority to bind the company; we retain the accepted policy version, order snapshot, payment and invoice record.

If documents conflict, a signed addendum or accepted written order amendment controls first, followed by the plan order summary for price, term and entitlements, the Supplier Membership Terms, these Terms and then the other Legal Centre policies. No automatic renewal occurs unless the supplier separately authorises a recurring mandate or renewal at checkout. Where a Razorpay mandate is active, the renewal date shown in Billing is the provider's next charge date; local access grants cannot move it.

Public buyer-contact numbers are a plan entitlement: Free includes one, Growth includes up to two and Sponsored includes up to five. The supplier can choose a buyer-facing number independently from the private account phone and the lead-alert destination.

• Free features, beta features and promotional trials may be added, changed or withdrawn prospectively.
• A material paid entitlement recorded in an active order summary will not be reduced during that paid term merely by changing a public webpage, except where reasonably required by law, security, abuse prevention or a supplier breach.
• A renewal or upgrade is governed by the plan and terms displayed when it is accepted, but does not create a new Profit Guarantee unless its authorised order summary expressly says so.
• Where a first-term Profit Guarantee claim is approved, the published remedy is 50% of the total subscription amount actually paid, including GST, subject to the dedicated claim window and exclusions in the refund policy.
• If a renewal payment fails, access ends at the exact already-paid provider term boundary. b2bsilvish does not provide a post-renewal grace period or complimentary extension.

Section 11

Prohibited conduct

• Illegal, unsafe, counterfeit, infringing, sanctioned, stolen, controlled or prohibited products or content.
• Fraud, fake identities, false factory claims, deceptive prices, bait listings or fabricated certificates.
• Malware, automated scraping, reverse engineering, interference, load testing without permission or attempts to bypass security.
• Harassment, discrimination, threats, obscenity, child sexual abuse material, privacy violations, misinformation or content that violates applicable law.
• Selling, transferring or using buyer leads outside the relevant business purpose, or contacting buyers after an opt-out.

Section 12

Moderation, suspension and termination

We may investigate, request information, restrict features, hold verification, reduce distribution, pause a listing, remove content, suspend an account or terminate access where reasonably necessary for safety, policy enforcement, legal compliance, non-payment or platform integrity. Urgent action may occur before notice; otherwise we may provide a reason and reasonable opportunity to respond.

An account may not be reopened under another identity to evade a restriction. Soft-deleted records and audit history may be retained where necessary for security, disputes, legal duties and preventing repeated abuse. Termination does not erase accrued payment obligations or provisions that should reasonably survive.

Section 13

Third-party services and communications

The platform may rely on providers for hosting, authentication, SMS, email, payments, analytics, security, storage and support. Their services may be subject to separate terms. External links and manufacturer websites are provided for convenience; b2bsilvish is not responsible for third-party content or availability.

With the relevant consent or service relationship, we may send OTPs, lead alerts, verification reminders, service messages and permitted marketing. Users may manage optional communications, but essential security, billing and transactional notices may still be sent.

Section 14

Disclaimers

The service is provided on an “as available” basis to the extent permitted by law. We do not warrant uninterrupted access, a minimum number or quality of leads, manufacturer response, buyer intent, product quality, transaction completion, revenue, ranking or fitness for a particular purpose.

Indicative prices, MOQ, availability, certificates, capacity, images and profile information are provided by manufacturers or derived from submitted evidence and may change. Users must independently confirm all material terms before relying on them.

Section 15

Liability, release and indemnity

To the maximum extent permitted by law, Pupchu Tech Private Limited and its directors, employees and affiliates are not liable for indirect, incidental, special, punitive or consequential loss, loss of profit, opportunity, reputation or data, or for acts and omissions of buyers, manufacturers, logistics providers, payment providers or other third parties. Our aggregate liability arising from the affected paid service will not exceed the net fees paid directly to us for that service during the preceding twelve months, except where liability cannot lawfully be limited.

Users bear the commercial and technical risks of their direct transactions, including product quality, title, safety, infringement, payment, credit, delivery, tax and regulatory compliance. To the extent permitted by law, you release us from claims arising solely between marketplace users and will defend, indemnify and hold harmless Pupchu Tech Private Limited, its directors, officers, employees and affiliates from third-party claims and reasonable costs arising from your product, transaction, unlawful conduct, inaccurate claim, data misuse, infringement or breach. We may control the defence of an indemnified claim, and you must reasonably cooperate.

Section 16

Changes to the service and these terms

We may revise features, policies and these Terms to reflect law, security, fraud prevention, technology, vendors, commercial offerings or platform operations. The revised text will show a new effective date and version. Material changes will be communicated by a reasonable channel where required, such as an account notice, email, SMS or prominent website notice.

Changes apply prospectively from the stated effective date unless law requires otherwise. Continued use after that date constitutes acceptance where permitted. If you disagree, stop using the affected service and cancel future renewal. A public policy change does not retroactively reduce a plan-specific financial promise or paid entitlement recorded in an active order summary, except where required by law, necessary to prevent misuse or resulting from your breach.

Section 17

Notices, governing law and Delhi jurisdiction

Legal notices to Pupchu Tech Private Limited must be in writing and sent through the legal Help form or to the grievance email and registered office shown below, with the sender’s identity, account details, facts, supporting records and requested relief. We may send notices to your last provided email or mobile number, through your account, or by a prominent platform notice.

These Terms and every non-contractual dispute arising from b2bsilvish are governed by the laws of India. Subject to any mandatory forum or right that cannot lawfully be excluded, the competent courts at New Delhi, Delhi have exclusive jurisdiction. Before filing proceedings, the complaining party should provide written notice and allow 30 days for good-faith resolution, unless urgent interim relief or a statutory deadline makes that impracticable.

Section 18

General provisions

These Terms, the accepted order summary, Supplier Membership Terms and incorporated policies are the entire agreement for their subject matter. A failure or delay to enforce a right is not a waiver. If a provision is invalid or unenforceable, it will be limited to the minimum extent necessary and the remainder continues.

You may not assign or transfer an account, lead entitlement or agreement without our prior written consent. We may assign the agreement as part of a reorganisation, financing, merger, acquisition or transfer of the platform, subject to applicable law. Headings are for convenience. Provisions concerning payment, ownership, confidentiality, user content licences, transaction responsibility, indemnity, liability, records, disputes and any terms that by nature should survive will continue after termination.