Service delivery and shipping

Section 1

Digital service supplied by b2bsilvish

Pupchu Tech Private Limited supplies annual digital marketplace memberships, catalogue tools, lead access, visibility features, manufacturer storefronts and related support as described in the selected plan. No physical membership product is shipped by b2bsilvish.

The exact plan, price, GST, term, discount and entitlements are displayed before payment and recorded in the order summary and invoice.

Section 2

Activation timeline

After successful payment confirmation, eligible plan entitlements are normally activated immediately by the platform or within one business day where manual reconciliation or account review is required. The supplier can view the active plan and term in Plan and Billing.

If activation has not occurred within one business day, contact Support with the payment ID and company mobile number. Delays caused by missing KYC, manufacturer verification information or incorrect supplier details may require the supplier to complete those items before restricted features are available.

Section 3

Onboarding and account-manager services

Guided self-onboarding, an account manager or a catalogue review is delivered remotely during the plan term, subject to the selected plan and reasonable scheduling. These services help the supplier use the platform but do not transfer responsibility for listing accuracy or guarantee leads or sales.

Section 4

Product orders, delivery and freight

b2bsilvish does not accept or fulfil buyer product orders. Buyers and manufacturers agree samples, purchase orders, prices, freight, delivery, insurance, returns, warranties and payment directly with each other outside the platform.

Any delivery estimate shown in a listing is manufacturer-provided and must be reconfirmed before a transaction. Pupchu Tech Private Limited is not the carrier, seller or consignee and does not control product dispatch or delivery.

Section 5

Service-delivery issue

Report a missing entitlement, incorrect plan or payment reconciliation issue through Help. Include the payment ID, invoice, company name and a description of the missing service. Remedies are governed by the Payments, Cancellation and Refund Policy and applicable law.