Shipping and delivery policy

Section 1

Digital service supplied by b2bsilvish

Pupchu Tech Private Limited supplies annual digital marketplace memberships, catalogue tools, lead access, visibility features, manufacturer storefronts and related support as described in the selected plan. No physical membership product is shipped by b2bsilvish.

The exact plan, price, GST, term, discount and entitlements are displayed before payment and recorded in the order summary and invoice.

Section 2

Activation timeline

After successful payment confirmation, eligible plan entitlements are normally activated immediately by the platform or within one business day where manual reconciliation or account review is required. The supplier can view the active plan, renewal time and term in Plans and Billing.

If activation has not occurred within one business day, contact Support with the payment ID and company mobile number. Delays caused by missing KYC, manufacturer verification information or incorrect supplier details may require the supplier to complete those items before restricted features are available.

Section 3

Onboarding and account-manager services

Guided self-onboarding, an account manager or a catalogue review is delivered remotely during the plan term, subject to the selected plan and reasonable scheduling. These services help the supplier use the platform but do not transfer responsibility for listing accuracy or guarantee leads or sales.

Section 4

Product orders, delivery and freight

b2bsilvish does not accept or fulfil buyer product orders. Buyers and manufacturers agree samples, purchase orders, prices, freight, delivery, insurance, returns, warranties and payment directly with each other outside the platform.

Any delivery estimate shown in a listing is manufacturer-provided and must be reconfirmed before a transaction. Pupchu Tech Private Limited is not the carrier, seller or consignee and does not control product dispatch or delivery.

Section 5

Service-delivery issue

Report a missing entitlement, incorrect plan or payment reconciliation issue through Help. Include the payment ID, invoice, company name and a description of the missing service. Ordinary cancellation and the special Profit Guarantee claim follow different procedures described in the Payments, Cancellation and Refund Policy.

Section 6

Availability, maintenance and events beyond control

Digital services may be temporarily unavailable for maintenance, security response, provider failure, internet or telecom outage, government action, natural event or another cause beyond reasonable control. We may use reasonable workarounds, restoration or equivalent delivery where practicable.

A short interruption does not by itself extend an annual term or create a refund right. A permanent material non-delivery is assessed under the Payments, Cancellation and Refund Policy and any mandatory law.