Payments, cancellation and refunds

Section 1

Scope

This policy applies to fees paid directly to Pupchu Tech Private Limited for b2bsilvish supplier memberships, sponsored placement and expressly identified add-ons. It does not apply to product samples, orders, freight or payments between buyers and manufacturers, because those transactions occur outside b2bsilvish.

The order summary displayed before payment forms part of this policy and identifies the selected plan, base fee, discount, GST, term and included benefits.

Section 2

Annual billing and GST

Paid memberships are billed annually in advance. Current approved base prices are ₹60,000 plus GST for Growth and ₹1,00,000 plus GST for Sponsored, unless an authorised order summary records another price or discount.

A tax invoice is issued using the legal name, billing address and GSTIN provided at purchase. Suppliers are responsible for accurate invoice details and should request correction promptly where permitted by tax rules.

Section 3

Activation and guided onboarding

A plan is normally activated after confirmed payment and required account checks. Guided self-onboarding means a team member may demonstrate the portal through an online call; the supplier remains responsible for entering and approving its profile and listings.

Delay caused by missing supplier documents, unavailable supplier representatives or incomplete information does not automatically shift the subscription start date unless agreed in writing.

Section 4

Renewal and seven-day expiry grace

The subscription ends at the close of its annual term unless renewed. No automatic debit occurs unless the supplier separately authorises a recurring mandate at checkout. Before any future recurring charge, the applicable mandate and cancellation method must be displayed.

A seven-day expiry grace period, when enabled, is a temporary account-access window to renew. It is not an extra paid term: sponsored delivery and time-sensitive paid entitlements may stop at expiry, and the account moves to applicable Free entitlements after grace.

Section 5

Cancellation

A supplier may cancel future renewal at any time through Billing or Support. Cancellation stops the next renewal but does not ordinarily terminate or refund the current annual term.

Before activation, a written cancellation request may be approved where onboarding or paid delivery has not started and no non-recoverable payment or verification cost has been incurred. The final decision will consider the checkout terms and applicable law.

Section 6

When a refund may be approved

Approved refunds are sent to the original payment method. Bank, card, UPI and payment-provider processing time is outside our direct control. GST and invoice treatment will follow applicable tax rules.

• Duplicate charge for the same order.
• Payment debited but not recorded, where reconciliation confirms that the service was not activated.
• Incorrect amount charged by a technical error.
• A refund required by applicable law or expressly promised in the written order summary.
• Pupchu Tech Private Limited permanently discontinues the paid service before delivery and does not provide a reasonably equivalent remedy.

Section 7

Ordinarily non-refundable situations

• Change of business strategy, budget, personnel or decision after plan activation.
• Lower-than-expected traffic, leads, responses, quotes, orders, revenue or profit, unless the supplier qualifies for the specific 50% tracked-sales guarantee refund below.
• Buyer rejection, failed negotiation or transaction dispute with a buyer.
• Unused account-manager sessions, catalogue reviews, leads or other entitlements during the term.
• Account suspension or removal caused by policy breach, false manufacturer status, lead misuse or unlawful conduct.
• A temporary outage, provider delay or notification failure that does not amount to material non-delivery of the annual service.

Section 8

Tracked-sales 50% refund guarantee

Growth uses a 1.5× target and Sponsored uses a 1.7× target, calculated from the actual base subscription fee paid before GST. At standard prices, the targets are ₹90,000 for Growth and ₹1,70,000 for Sponsored. An authorised discount proportionately reduces the applicable target.

If an eligible supplier falls below the applicable target during the paid annual term, the guarantee refund is 50% of the actual captured subscription payment, including the proportional GST collected. It is returned to the original payment method; a GST credit note is issued where required. Any previous refund or reversal is deducted, and this guarantee cannot produce a total refund above 50% of the captured subscription payment.

• The supplier must maintain approved eligibility, accurate active listings, timely lead responses and truthful outcome records.
• Qualifying sales must be reasonably attributable to tracked b2bsilvish leads and supported by evidence requested for reconciliation.
• Duplicate attribution, false records, policy breach, suspension, lead misuse or an unsupported claim may be excluded.
• Claim timing and the payment and target calculation are shown in the final order summary.
• No minimum lead volume, rank, impression, profit, collection, repeat business or individual order is guaranteed.

Section 9

Discounts, upgrades and plan changes

A discount applies only to the stated order and does not promise the same renewal price. Admin-approved discounts and entitlements are recorded separately so the standard plan remains clear.

An upgrade may be charged on the basis displayed in the upgrade order. Downgrades normally take effect at the next term. Promotional value, sponsored placement and service time already delivered are not converted to cash.

Section 10

Payment disputes and how to request review

Before filing a chargeback, submit the account mobile number, company legal name, payment ID, invoice, amount, date and reason through Support so the payment can be reconciled. Filing a knowingly false or duplicate chargeback may result in account restriction.

A refund review does not decide disputes between a buyer and manufacturer. Those parties remain responsible for their direct transaction and remedies.